We ship our awards using FedEx or USPS depending on address availability in the continental U.S. For orders to Alaska and Hawaii we ship using the United States Postal Service (USPS). Most orders ship within five (5) business days. Orders can be delayed by shortages of supplies, holidays, unusually large sales volume or circumstances beyond our control. We will ship your order as soon as possible.
We will email you when your order has been shipped so you will always know the status of your shipment.
To cancel an order placed with the us you must contact customer service within 24 hours of placing your order. Every effort will be made to accommodate the cancellation of your order. Orders that have already shipped cannot be cancelled.
When contacting customer services to cancel an order, please be ready to provide your order number, your name and contact information.
If your order has not been shipped you will receive a full refund. Please note that if the item has shipped the order cannot be cancelled. In this case you can request to return the item for a full refund.
Returns are accepted within 30 days of the date of purchase for a full 100% refund to the credit card used for the original transaction. All returns must be sent in the original package; in the same condition it was received. Damaged or defective material will only be accepted when accompanied by an authorization previously issued by the Small Business Excellence Awards.
Defective or damaged materials will be exchanged with the same material at no additional cost, as long as our customer service department is informed within 24 hours of delivery. All materials will be inspected to determine whether the item appears defective.
To obtain a return or exchange authorization, please contact our Customer Service department. The return authorization must be affixed to the package. Shipments without a return authorization will not be accepted.